Terms of service

1.The agreement

VectorLeads is for businesses. You confirm that you use it for your trade or profession, and, if you accept these terms for a company, that you are allowed to bind it.

2.The service

VectorLeads finds local businesses, runs passive checks of their websites and online presence, and turns what it measures into scored opportunities with evidence, audit reports and exports. Sample opportunities shown to new accounts describe fictional businesses and are labelled Sample.

We keep improving VectorLeads, so features change. If we remove something that a paid plan relies on, we tell you at least 30 days before.

3.Accounts and workspaces

4.Plans, credits and payment

Every plan is a monthly allowance of credits. Prices are in US dollars, plus any sales tax or VAT.

• Free: free, 100 credits a month.
• Solo: $19 a month, 1,500 credits a month.
• Pro: $79 a month, 6,000 credits a month.
• Agency: $149 a month, 12,000 credits a month, including 3 client workspaces (more at $25 a month each).

Credits pay for work, at these prices:

• Find and scan a new business: 3 credits. Once per business every 30 days. Re-opening or re-finding it costs nothing.
• Deep check (Google ranking, AI answers, ads): 10 credits. Optional, per business. Off by default.
• Owner email found: 4 credits. Charged only when an email is found.
• Rescan a business: 2 credits. Only when you ask for fresh measurements.

Credit packs are one-time purchases of 1,000 credits for $19 or 5,000 credits for $79.

• Allowance. Credits arrive at the start of each billing period, or each calendar month on the free plan.
• Rollover. Unused credits, pack credits included, roll over for one month and then expire. The oldest credits are spent first.
• Charges. Every paid action shows its cost first, and credits are charged only for work that succeeds. A business is charged once every 30 days however often you find it; owner email lookups are charged only when an email is found.
• No cash value. Credits can’t be exchanged for money, transferred to another workspace or sold.

Subscriptions

• Paid plans renew every month until you cancel. You can cancel in the app at any time; your plan stays active until the end of the period you paid for and you aren’t charged again.
• Upgrades take effect at once: you pay the prorated difference and receive extra credits for the rest of the period. Downgrades take effect at the end of the period.
• If a payment fails, your plan stays in place while Paddle retries, but no new credits arrive until it is paid. If it stays unpaid, we may move your workspace to the free plan.
• We tell you at least 30 days before a price change applies to your next renewal.

Paddle, our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s buyer terms apply to your purchase.

Refunds follow our refund policy: any payment can be refunded in full within 14 days. When a payment is refunded, the credits it added are removed from your balance, never taking it below zero.

5.Acceptable use

You must follow our acceptable use policy. In short: use VectorLeads to find and approach businesses about business matters, follow the outreach laws that apply to you, honour opt-outs, and don’t resell our data, scrape VectorLeads, send spam or target people for anything other than their business.

6.Your outreach

You decide whom you contact and what you say, and you are responsible for doing it lawfully, including under the UK’s PECR, EU ePrivacy rules, the US CAN-SPAM Act, Canada’s CASL, Australia’s Spam Act 2003 and the rules that apply in India. Nothing in VectorLeads is legal advice.

7.Data from third parties

Business information comes from public sources and data providers, and measurements describe a website or listing at the moment we checked it. Listings change, providers make mistakes, AI answers vary from one asking to the next, and an email marked Verified passed a check on the date shown but may still bounce later. Scores, tiers, playbooks and typical deal sizes are our estimates, not promises.

We show where and when every finding was measured so you can check it. We don’t guarantee that third-party data is accurate, complete or current, and you should confirm anything important before you rely on it or repeat it to a business.

8.Passive checks only

VectorLeads checks businesses passively: it loads public pages the way a browser does and reads public records such as DNS, certificates and domain registrations. It never tests logins, submits forms, probes for hidden files or scans ports, and you must not use VectorLeads, or its findings, to do any of those things to a business.

9.Your data and ours

What you put into VectorLeads stays yours: uploaded lists, notes, outcome tags, branding and settings. You give us permission to use it to run VectorLeads for you. We may use anonymised, combined figures (for example, how often each playbook leads to a reply) to improve scoring; they never identify you or a business you work with.

To keep VectorLeads working and to improve it, we record how the app is used: error reports, usage events and, while you are signed in, recordings of your sessions in the app with everything you type hidden. By creating an account you agree to this. Our privacy policy explains what is recorded, where you have a choice and how to turn recordings off. If you are in the UK, the EEA or Switzerland, we record sessions only if you turn recordings on.

VectorLeads itself, including its software, scores, playbooks, reports and the business data we compile, belongs to us or our licensors. While you have an account you may use it for your own prospecting and your clients’ work. You may keep using data you exported after you leave, for the same purposes and within the law, including honouring opt-outs.

10.Tools you connect

When you connect Instantly, Smartlead, HubSpot, GoHighLevel or Google Sheets, your use of those tools is governed by their terms, and data you push to them is handled under your account with them. Features that use YouTube data are subject to the YouTube Terms of Service. We aren’t responsible for third-party tools.

11.Availability

We work to keep VectorLeads available and fast, but we don’t promise uninterrupted service. We may pause it for maintenance, preferably at quiet times, and data providers we depend on sometimes fail. When a run fails, the credits held for it are returned.

12.Warranties

Apart from what these terms say, VectorLeads is provided as it is and as available, without warranties of any kind, including fitness for a particular purpose. This doesn’t affect rights that the law doesn’t allow us to exclude.

13.Liability

Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, however it arises.

Our total liability to you for everything arising out of or relating to these terms in any 12 months is limited to the greater of the amount you paid us in the 12 months before the event that gave rise to the claim and US$100.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.

14.Your responsibility for claims

If someone brings a claim against us because of how you used VectorLeads or its data, including your outreach or a breach of the acceptable use policy, you will cover our reasonable costs and any amounts we have to pay, provided we tell you about the claim promptly and let you handle it.

15.Suspension and termination

You can stop using VectorLeads at any time, and delete your account or ask us to delete your workspace.

We may suspend or close your account if you seriously or repeatedly break these terms or the acceptable use policy, if payment is overdue, if your use puts VectorLeads, other customers or third parties at risk, or if the law requires it. Where we reasonably can, we warn you first and give you a chance to fix the problem.

When an account closes, access ends, unused credits lapse, and we delete your data as described in our privacy policy. Sections about data from third parties, liability, claims and governing law continue to apply.

16.Changes to these terms

We may update these terms. For changes that matter, we tell you by email or in the app at least 30 days before they take effect; if you keep using VectorLeads after that, the new terms apply. If you don’t agree, you can cancel before they take effect.

17.Governing law

18.General

19.Contact