Legal
Refund policy
Any payment can be refunded in full within 14 days. Here is how to ask and what happens to the credits it bought.
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1.Full refunds within 14 days
You can ask for a full refund of any payment, a monthly plan payment or a credit pack, within 14 days of the payment date.
2.How to ask
Paddle returns the money to the payment method you used. How long it takes to show depends on your bank or card provider.
3.What happens to credits
When a payment is refunded, the credits it added are removed from your balance. Your balance never goes below zero.
A refund doesn’t cancel your plan by itself. To stop it renewing, cancel it on the Usage and billing page; it stays active until the end of the period you paid for.
4.Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This policy doesn’t affect rights you have under Paddle’s buyer terms or the law.